How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- any chargebacks which are currently open in the process of being returned will need to be closed before issuing a refund / exchange.
What items are returnable?
You can return your items within 14 days of receiving of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping cost. (We do supply the option of a discounted Collect + return label if required)
- If you select the exchange option, there will be no additional costs for us to send the exchanged item back to you
How soon will I get my refund?
- Once your return is received and inspected within 7 days of recieving back, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.